September 25: Open online & shipping daily


Canada's largest online store for european comfort footwear “Canadian
FREE SHIPPING* FREE RETURNS* *on most orders, restrictions apply

Shipping & Returns


Fast and reliable delivery:
Fast and reliable shipping with Canada post Expedited.
Atlantic provinces 3-4 business days
Ontario & Quebec 1-3 business days
Western provinces 3-6 business days

Free Shipping
MyShoeShop is happy to offer FREE SHIPPING on all orders over $99 before taxes. FREE RETURNS on orders over $109 before taxes. A shipping fee will be added to all orders below $99. All orders are shipped using the Canada Post Expedited service with insurance unless the Xpress post shipping is chosen.
For Pickup in Store bring your order number and valid photo ID with the same address as supplied on order.
For orders outside Canada please call toll free 1-877-939-1804.

Free Exchanges
All orders that qualify for free shipping will also benefit from our free exchange offer.
Place a new order on our website for what you would prefer.
Notify our customer service team by email or by phone of your original and newly placed order numbers.
Our team will send you a Free Pre-Paid Return Canada Post Label by email.
That's it! Your new order will be on its way and once your existing parcel is received, you will be issued a refund on your first payment method.

FINAL SALE items cannot be refunded or exchanged.

Returns

Orders shipped to your home can be returned within 30 business days from the date of the online purchase, via Canada Post or in person at our retail location for a full refund, exchange or a gift card.


When shipping the item back via Canada Post or courier the item must be unworn, in the original shoe box with a copy of your invoice. Shoe box must be enclosed in a protective shipping carton. If return specifications are not met, we will not be able to properly process your return. We will not be held responsible for the loss or damage of returned shipments, so we suggest you package your return with the correct protective shipping box and include Canada Post or courier shipping insurance.

We recommend trying your new shoes first on a carpeted surface to make sure they fit perfectly as we do not accept returned shoes that show signs of wear including scuffs, creases, stains (footbed) and soil. Damaged items will be returned to the client at their expense.

Warranty
In the event of a defective item, please contact us by email with an explanation and one or several pictures so we can assist you quickly.