Shipping & Returns

To help you with your gift shopping, MyShoeShop is offering you free return for all gift orders*. 

*This Offer is valid from November 7th 2019 to December 31th 2019 for all orders over $109, marked as gift.

Fast and reliable delivery:
Fast and reliable shipping with Canada post Expedited.
Atlantic provinces 3-4 business days
Ontario & Quebec 1-3 business days
Western provinces 3-6 business days

Shipping Information
We will send you a confirmation via email before we ship your purchased item. Please remember to enter a valid mailing address. You will receive a tracking number (after 4pm eastern) which will allow you to follow your shipments progress via Canada Post.

Shipping fees for Canada is $8.95 for orders below $50 and $7.95 for orders below $109. This includes Canada Post expedited service and insurance. Free shipping for orders over $109 before taxes.
For Pickup In Store bring your order number and valid photo ID with the same address as supplied on order.
For orders outside Canada please call toll free 1-877-939-1804. Ships in 1 to 7 business days.


Orders shipped to your home can be returned within 30 business days from the date of the online purchase, via Canada Post or in person to the Birkenstock Naturino location for a full refund, exchange or a store credit note.

For our exchange policy, please contact us at

When shipping the item back via Canada Post or courier the item must be unworn, in the original shoe box with a copy of your invoice. Shoe box must be enclosed in a protective shipping carton. If return specifications are not met, we will not be able to properly process your return. We will not be held responsible for the loss or damage of returned shipments, so we suggest you package your return with the correct protective shipping box and include Canada Post or courier shipping insurance.

We do not incur the cost of return shipping and any original shipping charges will not be reimbursed.

We recommend trying your new Birkenstocks first on a carpeted surface to make sure they fit perfectly as we do not accept returned shoes that show signs of wear including scuffs, creases, stains (footbed) and soil. Damaged items will be returned to the client at their expense.

In the event of a defective item, return must be first requested by email with an explanation and one or several pictures must be attached to process the refund or exchange quickly.